One of the most important goals of any business should be to deliver high-quality products to its customers. This means that some amount of effort should be put into thinking about quality metrics and how to apply them to the products that your company offers. While quality metrics are primarily related to customer satisfaction, employee satisfaction and engagement is also important when it comes to establishing the quality of your services, for more than obvious reasons. Today, we’re going to look at 4 quality metrics that you should consider of applying to your business.
4 Awesome Quality Metrics for a Successful Business
1. Customer Satisfaction
Since the future of your business depends on how satisfied your customers are, it makes sense that this is the first quality metric that you should pay attention to. Are you doing your best to come up with products that existing and potential clients are happy with? If the answer is yes, then you’re on the right track. The next step is to actually measure customer satisfaction. You can do that by using tools such as TrustFuel, that helps you keep track of your customer interactions. Or you can create customer surveys where clients can tell you all about what they like and dislike about your products.
2. Employee Satisfaction
Having satisfied employees is the first step towards a successful business. When the people working for you take pleasure in their work, and when you’re offering them a work environment that is better than that of your competitors, it will show in the quality of their work, and implicitly, in the quality of your products as well. Make sure to always pay attention to signs that point towards employee dissatisfaction. Moreover, prepare to take immediate action to make things right. SurveyMonkey can help you create employee surveys fast and easy, and measure your team’s happiness and satisfaction.
3. Equipment Effectiveness
A great quality metrics example is how effective your equipment is. You can measure this by touching upon three points: availability, efficiency, and quality. Availability refers to the number of times your equipment is available, instead of producing things for your customers. The second point establishes the maximum efficiency of your equipment in theory. Then, it compares it with its actual efficiency, looking for ways in which you could improve this metric. Finally, quality looks at the products your customers get and measures to which extent you’ve produced them according to your equipment’s quality specifications.
The last quality metric we would like to discuss today is the quality of shipment of your products. The fact that the product itself is high-quality shouldn’t excuse a poor-quality shipment. Poor-quality shipment includes everything from shipment delays, to improper packaging, or anything that could increase client dissatisfaction. You can measure this metric by looking at the percentage of products that you managed to deliver with no errors and on time.
We hope the benefits of the manufacturing quality metrics we provided you with above have convinced you that you should apply them to your products as soon as possible.
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