Every company, no matter how big or small, should have a quality management plan. This plan helps businesses come up with high-quality products and make sure that their customers are entirely satisfied with what they get. Many people use the terms “quality assurance” and “quality control” interchangeably. However, the fact is that there’s a big difference between their meanings. Today, we’re going to tell you all about quality assurance vs quality control and which one is more important for your business.
What Is Quality Assurance?
Before getting into the best way to make sure your company’s products are high-quality, it is imperative to define both terms. The first term, namely quality assurance, refers to certain activities that you have to do to ensure quality in the process of developing your products. Basically, quality assurance is focused on the process of making products. Its goal is to prevent any kind of defect that might alter their quality.
Through quality assurance, you constantly improve the process of obtaining the products your company specializes in. Moreover, you test different processes to make sure there are no defects to worry about.
What Is Quality Control?
On the other hand, the term quality control refers to activities that you do to make sure your products are qualitative. In this case, you focus on the actual product, after you’ve already produced it. This process aims to uncover any defects that might damage its quality. Quality control focuses more on the product itself rather than the process through which we make the product. Thus, it is a reactive process, instead of a proactive one.
The main goal of this process is to make sure the product doesn’t have any defects before selling it to customers. This also means that quality control pays more attention to customers’ requirements. Consequently, it does everything it can to keep clients happy.
Quality Assurance vs Quality Control: Which Is Better?
Answering this question is no easy task, since both processes seem to be equally relevant.
What would happen if we were to simply use quality assurance? Well, we would focus a lot on the process of making products. However, we also need to make sure that once we make the products, we can also safely sell them to customers. You can only ensure this by using quality control.
If we decide to use only quality control, that means that we would never take a closer look at the process through which the products are made. Thus, we would be unable to identify any issues that might result in lower-quality. Furthermore, we would never improve the aforementioned processes, which should be one of the key concerns of any business.
Consequently, there is no way of looking at quality assurance vs quality control and choose a winner. If you want to develop a successful business, you’ll have to pay an equal amount of attention to both.
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